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EXIT SITE
2021 Survey
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2021 Survey
2021 Survey
2021-01-27T11:21:28+01:00
First Light Survey 2021
Thank you for taking you time to complete this survey. This survey is completely anonymous and will take 5 - 10 minutes to complete.
These questions help inform us of any barriers to accessing our services, how we can improve our communication and engagement with the community and help develop services for future clients.
There are different questions determined by whether you have accessed a First Light service and been affected by domestic abuse and/or sexual violence. There is also some questions if you have NOT been affected by domestic abuse or sexual violence.
PLEASE BE AWARE - some of the questions could be potentially triggering. Should you be affected we can offer support so please contact us on 03458 121212 or if you prefer
hello@firstlight.org.uk
. If you have any questions you can also email
hello@firstlight.org.uk
.
Have you ever been affected by domestic abuse or sexual violence
*
Yes - domestic abuse only
Yes - sexual violence only
Yes - both domestic abuse and sexual violence
No
Have you received support from First Light
Yes
No
Your journey - Please briefly share with us your experiences. Did you speak to anyone about the abuse you were experiencing? If so let us know about the different people you may have spoken to:
Friends
Family
Professionals
Nobody
Other
Details
If you told someone what was happening, was it straight away? If not, how long it take for you to feel okay about sharing what happened?
When accessing First Light services, did you contact First Light yourself or did another service refer you?
Self Referral
Social Care
Health Services
Other
Details
Have you ever accessed other domestic abuse or sexual violence services/organisations/support groups? If so, who?
Had you heard of First Light prior to referring or being referred into our service?
Yes
No
Maybe
Had you previously heard about First Light
Yes
No
Maybe
Has there been a reason why you have not contacted First Light?
Did you research First Light online or speak to others to find out more about what First Light offers?
Yes
No
Was the service you accessed from First Light the right service for you at the right time?
Yes
No
Maybe
Was the service you received what you expected? Does the description of the service match what you accessed?
Yes
No
Details
How do you think we can improve access to our services?
Language is important to First Light and we need to understand the best language to use. What term do you prefer for someone using a First Light service?
Client
Service User
Survivor
Victim
Why do you prefer this?
Do you think we are an inclusive charity?
Yes
No
Why do you think this?
First Light is guided by our organisational Vision, Mission and Values, have you seen these before and do you understand what we are trying to achieve as an organisation?
In your opinion where do you think First Light need to target domestic abuse or sexual violence awareness campaigns?
Yes
No
In your opinion where do you think First Light need to target domestic abuse or sexual violence awareness campaigns?
First Light know that there are many people who are affected by domestic abuse and/or sexual violence across Cornwall and Isles of Scilly, Devon and Wiltshire who do not access our services. How do you think we can make our services more accessible?
Do you think national services are more accessible than a local service like First Light?
Yes
No
Maybe
If you saw a domestic abuse or sexual violence information leaflet on public display such as a GP surgery, library or school would you:
Read it but leave it
Take it home
Do nothing
Equality and Diversity
The following questions are to help First Light have a better understanding of how different people use social media and how different people access services in different ways. It is really import that we understand how we can engage better with our community and reach people who have been affected by domestic abuse and/or sexual violence or people that support those affected. To help us develop our strategies please could you answer the following:
What gender do you identify as?
Female
Male
What is your age?
Please enter a number from
0
to
120
.
Which county do you live in
Cornwall
Devon
Wiltshire
How would you describe your ethnicity?
African
Bangladeshi
Caribbean
Chinese
Indian
Mixed - White and Asian
Mixed - White and Black African
Mixed - White and Black Caribbean
Pakistani
White British
White Irish
What is your first language
Bengali
English
Filipino
French
German
Italian
Lithuanian
Nepalese
Portugese
Spanish
Employment
What is your current employment
Employed part time
Employed full time
self employed
Student
Unemployed
Retired
Which of the following best describes your current occupation?
Administration and service
Transport and mobile machinery or operative
Process, plant or machine operative
Customer service
Sales
Community or civil enforcement
Leisure, travel or related personal service
Carer
Creative trade
Construction trade
Agricultural
Business professional
Culture, media or sports
Protective service occupation
Health of social care
Science, engineering or technology
Education
Corporate manager or director
Internet Usage
What is your preferred type of device to use online?
Laptop
Desktop
Smart phone
Tablet
What is your main reason for going online
Entertainment
Information/Learning/Education
Escaping reality
Social interaction
News
What social media channels do you use? Tick all that apply
Facebook
Twitter
Instagram
YouTube
TikTok
SnapChat
LinkedIn
Pinterest
None
Other
What kind of social media posts capture your attention the most?
Text with an image
Text with a video
Stories
Live Streams
Polls
Other
Approximately how much time do you spend on social media a day?
0-1 hours
1-2 hours
2-3 hours
3-4 hours
4-5 hours
5-6 hours
6-7 hours
7-8 hours
8+ hours
Which marketing channels do you find most influential?
Social media
Email marketing/Newsletters
Blogs/Forums
Online advertising
Podcasts
What times of the day are you mostly online?
Early morning
Mid morning
Lunchtime
Afternoon
Early evening
Late evening
Middle of the night
What key words would you use if searching online for help and/or support related to domestic abuse or sexual violence?
When using a website, what do you notice first? What is important to you when using a website?
If you use social media, do you follow organisations like First Light that support people affected by domestic abuse and/or sexual violence?
Yes
No
Why do you/do you not follow organisations like First Light?
Do you like, share or comment on posts from organisations like First Light?
Yes
No
Why do you/do you not share and like posts from organisations like First Light?
Do you have any other comments of anything to add?
