First Light is committed to ensuring our work is of the highest quality. We believe that receiving feedback is an important part of achieving that high quality work. Our complaints procedure below will detail the necessary steps to take should you want to make a complaint. We are committed to ensuring the process is fair and accessible to all.

If you would like to provide positive feedback about your experience with any of our services, please email info@firstlight.org.uk or if you would like to provide positive feedback on the ISVA Service please complete the form below.