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Role Profile: Helpline Advisor

Marie works on the Helpline at First Light, as well as practicing as a counsellor and teaching counsellors in training.

Prior to taking on the helpline role, she underwent her counselling training with the First Light Plymouth Therapy team. Whilst studying for her Level 5 in Counselling, Marie was awarded student of the year. 

The helpline is the first point of contact for anyone experiencing Domestic Abuse and Sexual Violence, who’ve taken the first step to asking for help, support and safety. The helpline team take calls, work through referrals from other agencies, and stay in contact with people who haven’t been referred onto another service yet. One they’ve got to know callers and their situations, Marie and the team will triage people and ensure they’re referred into the onward support that they need.

You can contact the helpline on 0300 777 4 777

We’re open between 9am and 9pm, Monday to Friday, and 9am to 5pm on Saturdays.

Why do you think your role is important?

The Helpline is the first point of contact for someone – so it’s so important to be there when someone needs you. By picking up the phone, people calling have taken the step to reach out, and they need someone to be warm at the end of the phone and to be a reliable point of support.

How does a therapy placement with First Light work?

Before starting work on the Helpline, Marie was a Counsellor in Training with First Light’s therapy team in Plymouth – in the second year of the qualification, students have to do 100 placement hours. First Light are one of the best placements to have – second to none, both in the level of the training and the quality of the leadership. After every session they are supported to chat to and debrief. Worked with a wide range of clients, of all genders so it’s a great range of experience. Marie really liked the organisation, very professional and always felt there was someone around – which is why she’s back now!

Why First Light: Marie really wanted to give something back, after the support received through the training with the Plymouth team.

We’re currently recruiting for the helpline team. Find out more and apply here.