ISVA Triage Coordinator

Salary : £19,884 per annum rising to £20,657 per annum on successful completion of probation.

Hours : 37.5 hours per week

Holiday : 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays

Base : Plymouth

Contract :  Permanent

application form – part one
application form – part two
optional equal opportunities form
role profile

We have an exciting opportunity for a full time ISVA Triage Coordinator to join our growing and rapidly developing ISVA (Independent Sexual Violence Advisor) Service in Devon & Cornwall.  Working as a member of a small office based, dedicated team, you will provide vital support services to victims of rape and sexual assault.   

Key responsibilities:

  • Make all first contact with new referrals within 24  hour KPI
  • Complete a Needs Assessments on new referrals
  • Work as part of our ISVA Team to develop comprehensive pathways for victims of sexual assault

Essential requirements:

  • Excellent communication skills
  • Good understanding of IT systems including Microsoft programmes
  • Experience of working with vulnerable people

Added benefits:

  • A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
  • Access to external supervision to discuss personal or emotional responses to traumatic or difficult cases, to ensure emotional and psychological wellbeing.
  • Health and wellbeing resources including our staff Wellbeing Group and active participation in our employee engagement platform.
  • Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
  • Employer contribution pension scheme.

Additional Information: The successful applicant will be subject to an Enhanced Disclosure & Barring check and police vetting. Please note that due to our policies regarding COVID-19, staff may sometimes be required to work from home.

Deadline for receipt of applications: 9:00am Tuesday 12th July 2022

Expected date for interviews: Tuesday 19th July 2022

If you do not hear from us by 18th July, please assume you have been unsuccessful at this time.

To apply: Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete both sections of our application form that can be found at the top of this page and email to . Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification. Alternatively, you can ring 03458 121212 to request an application pack.